EXTRA SAFE Support

You don't need to install anything.
EXTRA SAFE Browser Lite runs entirely in your web browser. Open the link, allow access to your camera and microphone, and start your secure call instantly.

Yes, EXTRA SAFE Browser Lite works on all modern browsers and operating systems.
It’s compatible with Chrome, Firefox, Edge, and Safari on Windows, macOS, Linux, and even mobile browsers. For the best experience, we recommend using the latest version of your browser and enabling camera and microphone permissions.

If your camera or microphone isn’t working, try the following steps:

Check browser permissions: Make sure your browser has access to your camera and microphone. You can usually adjust this by clicking the lock icon near the address bar.

Close other apps: Ensure no other application (like Zoom or Skype) is using your camera or mic.

Refresh the page: Sometimes reloading the page can solve the issue.

Restart your browser or device: A quick restart can often fix hardware access problems.

Try another browser: If the issue persists, switch to a different supported browser (like Chrome or Firefox).

If you can’t hear or see the other person during a call, try the following:

Check their permissions: Ask the other person to make sure their camera and microphone are allowed in their browser settings.

Refresh the page: Both participants should try refreshing the page to re-establish the connection.

Close other apps: Ensure no other apps are using the camera or mic in the background.

Switch browser or device: Try using a different browser or device to rule out compatibility issues.

Check internet connection: A weak connection on either side can cause video or audio to drop.